Privacy Policy

At RELLGO, INC ("we", "our", "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you access our website, use our games, or interact with our services ("Services"). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

We collect both personal and non-personal information when you interact with our website or use our games. This helps us provide personalized services, improve user experiences, and offer better customer support.

1.1 Information Provided by Users: We collect and store any information that users provide to us through various interactions, including:

· Downloading, updating, and playing our games.

· Participating in competitions or special events.

· Entering information on our website.

· Purchasing our products or services through online stores.

· Making in-app purchases.

·Requesting technical support or contacting us directly for compliments or complaints.

1.2 Automatic Information Collection: When users interact with our services, we automatically collect and store certain types of information, including:

· Usage Data: This data is used to develop new services, enhance game experiences, provide social features, and deliver personalized services.

·Basic Profile Details: When signing into our games, we collect basic profile details such as name, age, profile photo, and friends list.

· Device-Related Data: Information specific to the device, including brand, model, type of operating system, time zone, application installations, and IP address.

· Advertising ID: We collect the advertising identifier (AD ID) of the device. Users can reset their AD ID at any time through their device settings.

· General Location: Used to ensure appropriate language usage and to provide location-based services relevant to the user (e.g., city/country/region based on IP address).

· Referral Feature Data: If users utilize features such as "tell a friend" or "email this page," we collect the necessary information to facilitate these actions.

1.3 Third-Party Information: Occasionally, we obtain user-related data from third parties such as Apple, Amazon, Facebook, and Google to effectively fulfill the services requested by users.

Your personal and non-personal information is essential to us in providing a seamless, personalized gaming experience. Here's how we use the information we collect:

· To Provide Services: We use your information to provide, operate, and improve our games, including processing in-game purchases, maintaining accounts, and delivering content.

· Customer Support: To assist you with issues related to your account or gameplay and to resolve customer service requests.

· Personalization: To customize your gaming experience, recommend games, levels, or content based on your preferences.

· Marketing and Communications: To send you newsletters, promotional materials, or updates about new features or products. You can opt-out at any time by unsubscribing from our emails.

· Security: To monitor and improve the security of our Services and to protect against fraud or unauthorized access.

· Analytics: To analyze usage patterns, diagnose issues, and improve the functionality of our website and games.

· Legal and Regulatory Compliance: To comply with legal obligations, such as tax or financial reporting requirements, and to enforce our Terms of Service.

Cookies are small data files that are placed on your device to store certain preferences, settings, or other data that help us provide a personalized experience. Our website and games may use cookies, web beacons, and other similar technologies.

· Essential Cookies: These cookies are necessary for the basic operation of the website and games, such as keeping you logged in or remembering your session.

· Performance and Analytics Cookies: We use cookies to collect data on how you interact with our website and games. This helps us improve the user experience, such as understanding which pages are visited the most.

· Functionality Cookies: These cookies allow us to remember your preferences, language settings, or choices you've made on the site.

· Advertising and Targeting Cookies: We may use third-party advertising partners to display personalized ads based on your interests and previous interactions with our services.

Managing Cookies:

· Most browsers allow you to control cookies through their settings. You can refuse all cookies, be alerted when cookies are being sent, or delete cookies after your session. However, disabling cookies may affect some functionalities of the Services, such as not remembering your login details or preferences.

We respect your privacy and will not sell your personal data. However, we may share your information in the following situations:

· Third-Party Service Providers: We may share information with trusted service providers who help us operate our website, process payments, or send emails. These providers have access to only the information necessary to perform their functions.

· Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or legal request, or if necessary to protect the rights, property, or safety of our users, employees, or others.

· Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

In our commitment to delivering exceptional services to our global community of game users, we may transfer your personal information to various jurisdictions worldwide, including but not limited to the United States, the United Kingdom, and other nations outside of the European Economic Area.

Should we transfer your data to a jurisdiction that does not provide adequate levels of data protection, we will implement rigorous safeguards to ensure the security and confidentiality of your personal information. These safeguards may include the use of standard contractual clauses approved by relevant regulatory authorities, which serve to ensure that your data receives a level of protection commensurate with that offered within your jurisdiction.

We prioritize your privacy and are dedicated to maintaining the integrity of your personal information throughout all international transfers.

We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These measures include:

· Data Encryption: We encrypt sensitive data, such as payment information, to ensure it remains secure during transmission.

· Firewalls and Secure Servers: Our servers are protected by advanced firewalls and other security technologies to prevent unauthorized access.

· Access Controls: We limit access to your personal information to only those employees and contractors who need it to perform their job duties.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of providing services, legal obligations, and accounting requirements. Generally, we will retain your information for the following periods:

· Active Accounts: Information is retained as long as your account is active or as required to provide you with services.

· Inactive Accounts: If your account becomes inactive, we may retain your data for up to 5 years for legal or business purposes, after which it will be securely deleted or anonymized.

Access, Correction, Deletion, and Restriction of Processing

Subject to applicable laws, you have the right to request access to your Personal Data and exercise the following rights:

· Access and Correction: You can request access to and correction of your Personal Data. Often, you can update your profile information directly by accessing your profile online.

· Deletion: You can request the deletion of your Personal Data. If you choose to remove your Personal Data from our Services, we will process your request within 30 days of verification, with possible extensions. We will retain only minimal Personal Data to document your request and our actions.

· Restriction of Processing: You can request to restrict certain processing of your Personal Data or object to some types of processing.

· Withdrawal of Consent: You can withdraw your consent at any time.

· Filing a Complaint: You can file a complaint about our handling of your Personal Data with a data protection authority in your country of residence or work.

We will comply with your requests according to applicable laws. For instance, we are not required to delete your Personal Data if there is a legitimate reason to retain it, such as fraud prevention. Note that we cannot comply with requests in certain cases, such as when we cannot verify your identity or if doing so would infringe on the rights or freedoms of others. Additionally, we may not fulfill requests deemed excessive.

Please be aware that any information you post in public areas of our Services, such as community forums, game leaderboards, or reviews, will be visible to other users and the general public. We recommend that you avoid sharing sensitive personal information in these areas.

Our Services are intended for users over the age of 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided us with personal data, we will take steps to delete such information as soon as possible.

We may update or revise this Privacy Policy from time to time. If we make significant changes, we will notify you by email or post a notice on our website. The revised policy will be effective immediately upon posting.

If you have any questions about this Privacy Policy, your data, or how we handle your personal information, please contact us:

Email: [email protected]

We are committed to addressing any concerns you may have and ensuring your privacy is respected.